2025 Office Practice WASSCE Theory - Questions & Answers
CLICK HERE TO GET EARLY QUESTIONS BEFORE THE EXAMAnswers / Solutions
Question 1
- (ai) Alphabetical Filing System:
This system organizes files and documents based on the names of individuals, organizations, or subjects in alphabetical order (A–Z). At SKJ Services Ltd, each branch of the company keeps the files of its staff and customers in alphabetical order, making it easier to retrieve files when needed.
- (aii) Advantages of Alphabetical Filing System:
(PICK ANY THREE)
- Simplicity
- Quick Access
- Flexibility
- Cost-Effective
- No Need for Indexing
- Easier for Small Businesses
- (b) Document used for internal requests:
Memo (Memorandum)
- (c) Features of a Stores Requisition Form:
- It is used within an organization to formally request items or services.
- Contains details like item description, quantity, purpose, and requester's details.
- It usually requires approval from a superior or head of department.
- Helps track and authorize internal supply or purchases.
- (d) Qualities of a good receptionist:
- Good Human Relations
- Politeness
- Punctuality
- Good Communication Skills
Question 2
- (a) Report:
A report is a written or verbal communication that provides information, analysis, and recommendations on a specific topic or issue, often based on research, investigation, or data analysis.
- (b) Components of a formal report:
- Title page
- Table of contents
- Executive summary
- Introduction
- Body
- Conclusion
- Recommendations
- (c) Importance of reports in an organization:
- Informed decision-making: Reports provide valuable insights and data to support informed decision-making.
- Accountability: Reports help organizations track progress, identify areas for improvement, and demonstrate accountability.
- Communication: Reports facilitate communication among stakeholders, including employees, management, and external partners.
- Problem-solving: Reports can identify problems, analyze causes, and recommend solutions.
- Evaluation and improvement: Reports can evaluate performance, identify areas for improvement, and inform strategic planning.
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